Customer Care

Privacy Policy

Effective Date: June 2026
At The Velvet Lynx LLC ("The Velvet Lynx," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, create an account, make a purchase, or interact with our services.

1. Information We Collect

We may collect information you provide directly to us, including:

Name
Email address
Mailing and billing address
Phone number
Account information
Order and purchase history
Customer service communications

Payment information is processed securely through third-party payment providers and is not stored directly by The Velvet Lynx.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Provide customer support
Communicate order confirmations, shipping updates, and account information
Improve our website, products, and services
Respond to inquiries and requests
Send marketing communications when you have opted to receive them

3. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers who assist in operating our business, including payment processors, shipping carriers, website hosting providers, analytics services, and order fulfillment partners. These providers receive only the information necessary to perform their services and are expected to protect your information.

4. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and enhance site performance.

We may use analytics tools to better understand how visitors interact with our website. These tools collect aggregated and anonymous usage information and do not identify individual customers.

You may adjust your browser settings to disable cookies; however, some features of the website may not function properly.

5. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, you may receive updates regarding new collections, promotions, and brand news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to reasonable requests in accordance with applicable laws.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.