Customer Care

Shipping Policy

At The Velvet Lynx, every order is prepared with care and attention to detail. We are committed to delivering your selections safely and efficiently while preserving the elevated experience you expect from our brand.

Shipping Locations

The Velvet Lynx currently ships to all 50 United States and Washington, DC.

We do not currently ship to United States territories or international destinations, but we look forward to expanding our shipping area in the future.

Shipping Rates

Orders over $150 qualify for complimentary standard shipping.

Orders of $150 or less are charged a flat standard shipping rate of $9.95.

Any applicable shipping charges are displayed during checkout before payment is completed.

Processing Times

Orders are typically processed within 3 to 5 business days after purchase. Processing time is separate from carrier transit time.

Processing may take longer during periods of high demand, product launches, holidays, or promotional events. If a significant delay occurs, we will contact you using the email address provided at checkout.

Shipping Methods

Orders are shipped through trusted domestic carriers selected through our fulfillment network based on the destination, package size, and available service.

Estimated delivery timing and tracking information will be provided when available.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information so you may follow your package throughout its journey.

Please allow up to 24 hours for tracking activity to appear after receiving your shipping confirmation.

Multiple Item Orders

Items purchased within the same order may occasionally ship separately to provide the safest and most efficient delivery.

If an order is divided into multiple shipments, tracking information will be provided for each package.

Carrier Delays

Delivery dates are estimates and are not guaranteed. The Velvet Lynx is not responsible for delays caused by carriers, weather conditions, natural events, service interruptions, or other circumstances beyond our reasonable control.

If your shipment is significantly delayed, please contact us and we will assist where possible.

Incorrect Shipping Information

Please verify your shipping address carefully before completing your order.

The Velvet Lynx is not responsible for orders delivered to an incorrect address provided by the customer. If you discover an error, contact us immediately. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has shipped.

Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us promptly at support@shopvelvetlynx.com.

Please retain all packaging and photograph the shipping box, label, packing materials, and affected products. This information may be required to submit a carrier claim or determine the appropriate resolution.